FAQs

Frequently Asked Questions - FAQs

Take a look at some of the most frequently asked questions below. If you can’t find an answer to your question please contact [email protected]

Online Registration & Entry Information

Click here for more information on what is included in your entry.

4Islands MTB Croatia is a team race and all teams must consist of two riders.

Both riders must have completed their registration as a team before 9 March 2025.

We understand that entering an Epic Series event is a big commitment, so we offer you the payment plan from which you can benefit if you sign up until 14th of September 2025. The payment plan consists of 3 payments; these are due on the dates below:

Payment 1 (50%): At time of registration
Payment 2 (25%): until 26th of October 2025
Payment 3 (25%): until 23rd of November 2025

Setting up the payment plan is easy, you can select the option during the registration process. If you have any questions, please send us an email: [email protected] and we’d be glad to assist. Please note: Your registration is only valid when all 3 payments have been made. When choosing the payment plan, you can’t claim any partial refund.

Please note: Your registration is only valid when all 3 payments have been made. When choosing the payment plan, you can’t claim any partial refund.

Join our Facebook Group: “Epic Series - Find a Teammate | Facebook” Here you will find other riders who are also looking for partners to ride with. Once you have found a partner, please make sure you both complete your registration and are registered as a team. All team registrations and partner details must be completed before 9 March.

Once your Team Captain has registered for the event, they will receive a confirmation email that contains a registration link for you to register as their partner. Your Team Captain must share this link with you along with the Team Name and Team Password they used to register the team.

Sign into your rider profile and select the 4Islands Epic event to see your registration details. If you need to update your email address, email us at [email protected] and we will update it for you.

Partner registration must be done before 9 March.

Optional extras can be purchased via your profile. Please note that some Optional Extras are subject to availability and may sell out before the deadline, on 9 March 2025.

There are two possible reasons:

Your partner has not completed their registration. As soon as both you and your partner are registered, your team will reflect on the race register.
You selected to pay for the entry using the payment plan option and not all payments have been completed.As soon as all payments have been settled, your team will be published on the race register.

If one registered team member of a team can no longer participate due to sickness or injury, a Rider change can be requested considering the Rider change processing fees below.

The Rider dropping out of the Package needs to submit the online Rider change request form. In this online request form the Rider dropping out must inform the Organiser if any optional extras booked in his/her registration should be transferred to the new Rider or if they are to be refunded according to the refund conditions above. Once the form has been submitted, the Rider change will be actioned within 7 working days after which the remaining rider can invite their new partner.

Traveler Transfer (Rider/Supporter change) processing fee:

Until 9th of March 2025: EUR 30
From 9th of March 2025: EUR 60

For more information on our Rider Change Policy, please read our Deferral, Withdrawal and Rider change terms and conditions.

If you are unable to find a substitute rider/team, withdrawal requests must be sent via the online withdrawal form during the following time frames to be eligible for a partial refund:

From opening of registration until 29th of August 2025: 100% refund (less the 4% of processing fee)
From 30th of August 2025 until 31st of October 2025: 75% refund (including processing fee).
From 1st of November 2025 until 31st of January 2026: 50% refund (including processing fee).
From 1st of February 2026 until 28th of February 2026: 25% refund (including processing fee).
From 1st of March 2026: no refunds will be made.

For more information on our Withdrawal Policy, please read our Deferral, Withdrawal and Rider change terms and conditions.

At The Race

To collect your race pack at Registration Day, you must bring the following:

Your ID
Your race week confirmation email with your QR-Code (you will receive that email in race week)
If you are a UCI team, please bring your valid UCI license.

Information on the route can be found here.

After you finish each stage, you can hand your bike over to our bike park team who will safely store your bike for you overnight and have it ready for you to collect again the next morning.

If you are on our Hotel package, we will transport your rider bag (1 bag) for you between hotels as we move from one race village to the next. You can collect your Private Luggage from the hotel lobby when you arrive at the next hotel.

The supporter package covers:

6 nights with half board (in hotel or boat depending on the booked package)
Check-in: 14 April 2025 | Check-out: 20 April 2025
Breakfast and Dinner in the official accommodation
Transfer between Race Villages / Host Towns
Lunch in the Race Villages
Door to door transport of luggage between the Race Villages
Slingbag as special supporter gift

If you would like to purchase the above package as an optional extras go the Supporter Package Page.

Absa Cape Epic Qualification

Yes. Entries to the Absa Cape Epic can be won through either the Performance Allocation or the Draw Allocation at the race. Click here for more information on how you can qualify.