Entry info overview

Please note that following changes may only be made once an entry has been accepted and paid for by the rider to whom the invite was sent.

Rider Change
The riders within a confirmed and paid for team can be changed by completing the following steps:

• The rider dropping out of the race must do so through their online profile. Click on the "Rider Change" button under "Team Details".
• The remaining rider must then sign into their online profile and pay the applicable rider change fee. (Please note that only credit card payments are accepted for rider changes.)
• The remaining rider may then invite a new partner providing that person already has an online profile. 

The following fees apply to the change of riders:

• Before 20 January: R500 per rider change
• Between 20 January and 28 February: R1000 per rider change
• Between 1 March and Registration: R2500 per rider change
   

Should the rider change be made after 20 January, every effort will be made to adjust all items to the replacement riders requirements. This however, cannot be guaranteed.

Any rider changes after 1 March can only take place at Registration.

Please note that optional extras are NOT automatically transferred to the new rider. If the new rider will be taking over your optional extras, please contact [email protected].

Full Team Change
If an unregistered team wishes to take over the entry of a registered team, a double rider change can be performed in the online profile. The above associated costs and dates will apply.

Team Withdrawals
Cancellations and refunds are only accepted if riders are able to fill their spot with a new team. In the case of riders not being able to fill the spot themselves.

If a cancellation is approved by the organisers the following terms, conditions and charges will apply:

• Before 20 January, a cancellation fee of R 2500 on ZAR entries and $250 on USD entries will apply.
• Between 20 January and 1 March, a cancellation fee of R5000 on ZAR entries and $500 on USD entries will apply. Please note, the team will only be refunded after the event.
• After 1 March no cancellations will be accepted unless agreed to by the organisers. The organisers will try their best to assist with the resale of your entry but it cannot be guaranteed. 
   

We highly recommend that riders take out private insurance to cover this possibility.

To avoid the cancellation penalties, a team can arrange for a new team to take their entry. Please refer to the rider changes section for more information.

No refund will be payable if a rider’s entry is cancelled by the race organisers due to ineligibility under the race rules (e.g. being found guilty of a doping offence).

If you wish to cancel your entry, please contact the rider team at [email protected]

Optional Extras
If a team withdraws from the race, their optional extras can be refunded if there is a waiting list or replacement rider to take over the optional extra (e.g. confirmed hotel room). The organisers will try their best to assist with the resale of an available optional extra product but it cannot be guaranteed. Optional extra services purchased cannot be transferred to a future event.

A 15% admin/cancellation fee applies to all optional extra refunds and transfers.

Event Changes & Cancellations
If the event, or any part thereof, is cancelled, postponed, shortened, or modified in any way, or if any of the amenities, goods, or services in relation to the event are no longer provided, whether due to force majeure, legal restrictions, disputes, safety reasons, failure by service providers to perform, or any other reason or cause, the entry fees and all other fees paid will not be refundable.